Most Common Printer Issues

 

TROUBLESHOOTING TIPS

-       If Epson says “Communication Error”:

o    Turn off computer AND printer, unplug printer’s USB from back of monitor, plug it back in, and restart the computer and printer.

-       Low Ink:

o   When the light is flashing on the printer, this is just a warning that the ink is low.

o   The ink is replaced ONLY when the light stays lit up.

     -     Paper Settings:

     o    Confirm the printer is set to either Sheet or Roll BEFORE sending the job     through Paper Cut.

-    Refunds:

o   If you require a refund, you need confirmation from a GTA or instructor. Ask for a refund through Naoko and CC the GTA/instructor.

o   We don’t refund if your settings were wrong; it has to be a problem with the printer or Paper Cut.