Paper Cut Manual

Paper Cut Manual

1. Training
Students must have had training with Naoko to create a Paper Cut account. The way to check this is by looking at the “Paper Cut Students List” in your Google Drive.

If a student needs training, there is a sign up sheet in the locker.

If they have had training but it is blank under the “activation” column in the Google Doc, their password must be changed by a GTA.  However, if they have had training and it also says “yes” under activation, it means they’ve already changed their password this semester and forgot it.  The only way to retrieve their new password is through department technician, so they will have to email her directly.  GTA’s have no access to their password once they have activated it in the system.


2.  Trouble Shooting
Any time a student needs to be refunded money from Paper Cut, report it in the “Troubleshooting” Google Doc.  Also send an email to Naoko with the link to the Google Doc under the subject heading “troubleshoot”.

The students won’t receive a refund if the print didn’t come out as they’d like it or if they set the printer settings incorrectly.  If it was Paper Cut’s problem or the printer’s problem, they are entitled to a refund.  For example, if the computer/printer has to be restarted or black lines appear on at the top of their print, this is acceptable for a refund.

The most basic troubleshooting solution when the printer is having a communication error is to restart the printer, unplug its USB from the computer, restart the computer, and then plug it back in.

If students are having problems with paper loading, make sure everything is set and ready to go before they send the print job through Paper Cut.